Our state-of-the-art Call Centre, supported by a staff with technical expertise and exuberant customer service skill, provides customers with an easy-access method to obtain product information, knowledge and support.
We offer instant solutions to customer’s technical issues and utilize a web-based CRM tool. Delivering live and workable technical solutions over the phone reduces product remorse as well as engages and promotes customer satisfaction. In addition to technical services, NESA’s Call Centre delivers procedural based processes related to Repair Services and RMA and fulfillment Management.
Our Call Centre utilizes NESA’s service network of 11 corporate facilities as well as over 65 affiliate locations in all major cities and towns throughout Canada to disperse repair and onsite requests. Achieving industry metrics, our Call Centre maintains both minimal abandonment rates and first-call resolution.
As part of a comprehensive service solution, NESA’s Call Centre continually commits to superior quality of service.
NESA offers a comprehensive list of call center services to all sized businesses ranging from small to large.